This is a joke, or at least it has to be.
For 3 years I have been a Shaw customer on Shaw 300.
They lied to me about a promo package and after a year it expired and without warning my bill doubled.
Then I called them to cancel and the person on the phone gave me the same price I had been paying on a 2 year commitment.
I made the mistake of telling this person I was a Twitch streamer. Upon hearing that she changed her tone and went right to work.
For 3 years I never had an upload speed issue, ever. I did't lose 1 frame to slow speeds.
After that conversation, for the last 4 weeks my upload speed gets throttled between the hours of 6pm - 1am everyday.
You can set your watch to it and I'm not joking. At exactly 1am all the speeds come back.
It's clear Shaw has put a throttle on my bandwidth during the peak time of the day. They keep denying it. Trying to run the same test after same test.
It's a joke. They trapped me. Was totally done on purpose and Shaw should be ashamed of themselves.
I encourage everyone to leave this company. They are stealing my money. I honestly feel like going to small claims court. I'm paying for unlimited 300 down and 15 up. None of which I'm getting between 6pm and 1am.
Their Twitter support is a joke as well. "Ada" was yelling at me today and being very condescending. I have screenshots to backup all of what I have been saying in this thread.
If you're thinking of getting Shaw or renewing... DON'T!!!