Today, when I received my latest Shaw bill, the bill showed 4 billable items for VOD/PPV programs (2 times $4.99, 2 times $11.99, before taxes) on the same day (January 15, 2020). Curiously, through My Shaw, when I viewed all my transactions for January, it showed 3 transactions (2 times $4.99, and 1 times $23.98).

I was billed for "Dirty Dancing" and "Sex in the City 2" ($4.99 each) and some program that Shaw could not identify.  Those movies are not the style of programming that I would pay to watch. I don't have any Shaw app on any of my devices.

When I talked to Shaw (Charlottetown), they said that I ordered them at 3 AM, 4 AM, 5:42 AM, and 8:10 AM. But, I live alone, do not sleep-walk, and did not have any visitors (human, canine, feline) during those hours. I was asleep during those hours, and rarely watch any TV before noon. I did "rent" ($0.00 rate) two TV on Demand broadcasts much later in the day.

After a long discussion, Shaw agreed to a "one-time-only" reversal of all the charges. As a very-long-time subscriber of Shaw, that is what I expected.

So, I am happy that the charges were cancelled, but not happy that the Shaw representative was so unwilling to listen to my arguments (until he must have talked to a supervisor), but am puzzled as to why I was charged.

Apparently, I can ask Shaw to block all VOD/PPV orders, but they cannot allow only the "free" items.

Anybody got any similar experience?  Moral of my story: check your Shaw bill!