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Refresh took away channels

Stephanie1171
Grasshopper

We added a service for a cost, which triggered Shaw to "refresh" our t.v. and now we have lost channels we had before.  When I called to ask for it to be fixed, I was told I would have to pay MORE money to get back the channels I already had before I paid extra for another service.  Is there anything I can do about this?  Other than changing service providers.... 

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