Since march 22nd I have been in contact with shaw support over twitter DM's. I have been on shaw 300 since 2016, I've rarely had connection problems in that time, and its usually fixed with some troubleshooting.

however since march I have noticed a significant drop in my speeds, consistently, every single day without fail. 

the graph for download speed is all over the map, jump to 240 and plumetting to 1.6 in the same test, while upload is bottlenecked at around 1mb/s or less.

I have been doing every troubleshooting steps imaginable with shaw for the past few weeks, after every single troubleshooting option was expended, they sent me a replacement modem. During a speed plummet I decided to switch out the modems, an initial speed test showed normal speeds, though 1 hour later they were back to poor. 

I have expended absolutely every option with shaw regarding this, and they deny thru and thru that they are throttling speeds during peak hours. they also gloat about how their infrastructure is more than capable and ready to handle the massive influx of internet usage and still maintain our quality of service that we pay for. its been 3 months with terrible speeds and they refuse to admit their infrastructure is not up to the quality they advertise. I am now looking over my options as many others are, there are other companies available that are either 1: not throttling their customers or 2: have infrastructure that is working as advertised. 

I am pretty fed up with this now and the only response I get from shaw support is to re-run the same troubleshooting steps I've done 10 times over since march. This is not an acceptable response, they are advertising that their infrastructure can handle this influx of usage and they are not delivering. on top of that, im still paying my ridiculous bill amount of $104/month with no promises to offer compensation for the MONTHS of poor quality service.

Ive seen many other threads experiencing this problem, many others moving their services to new ISPs. 

If no solution is made that will also be my only option as I rely on my upload speed for work.