We are a small retail business customer of shaw located in Calgary. We are re-opening our business after the shutdown and trying to send out emails to our clients to let them know that we have re-opened.

Everyone on our client list signs up willingly themselves, usually in person, and they can contact us to remove them at any time. Normally we do a sale email once every two to three months, but because of the shutdown we have not emailed anyone since January. We do our advertisement emails through our business gmail account. We have close to 1500 contacts on our email list, so we send out multiple emails throughout the week to stagger. Each advert email has a jpeg poster of the information. Each email is sent to under a 100 contacts at a time, all BCC.

I just today sent out the first email with under 100 people and we received 25 (all the shaw emails in this first sending) auto emails back from the Mail delivery subsystem stating that the *******@shaw.ca email was blocked.

Attached please find the exact wording for the auto email.

I have confirmed with some customers of the other domains and they have all received the emails, but the shaw domain customers have not.

Since it is quite the difficult times, I would appreciate some help. Losing minimum a 1/4 of our contacts would be detrimental to our small family business.

Thank you.