Hello, 

For months we had great internet service from Shaw. A month ago it stopped working, cutting out, no service and slow speed. They said this was a signal issue but have no solution other than saying they are working on it. It has been weeks with no ETA on a fix. Frustrating and trying to not be angry about it,  but I signed a 2-year contract that holds me to Shaw services but it also holds Shaw to providing those services. Without knowing when a fix will happen how am I suppose to plan for not having internet when working from home. If the power went our they would we'll when it would be fixed and I could then plan around that. With Shaw, there is no information for us to go on,  and after reading other customers' comments with similar issues I found that some lasted for months and even years. How is that OK?  Customer service is not the issue, we have had great customer service!  When you don't know what the issue is, it is not OK to leave customers without service or an ETA on a fix. I do not want to leave Shaw but they seem to have a very big disconnect between there customer service reps,  who have little to no information,  or their hands are tied. If this issue is not fixed I will have to leave Shaw. No one seems to take accountability for services not being provided. It is like ordering a pizza that never shows up and every time you call they say its on the way, and still no pizza. I would not recommend Shaw to anyone based on this. How companies fail is one customer at a time. Shaw, you are not too big to fail.