background: Being a recent resident I am stuck with a connection that is maximum 5 mbps. That's download. Upload it is, apparently 1 mbps. This makes backing up files online almost completely useless.

The connection breaks. Very frequently. 

The speed of the connection -- especially for 'newcomers' is limited as noted above. Longer term residents get a whole 30 mbs (I probably pay the same monthly rate as well).  Shaw staff have no word on when, or if, performance will be brought up to a 2001 level, let alone 2020. 30 mbps is a joke today. 5 mbps is simply a fraud.

Oh if only it were 5 mbps. 

Performance is worse than ever and unacceptable. Downloads = 0.4 mbps / uploads 0.2 mbps via shaw speed test while connecting to Telus' was actually an 'improvement' at (I kid not) 1.19 mbps with uploads roaring along at 0.41 mbps.

Shaw. You must improve service to the island. If you will not do so at least have the decency to inform your customers -- especially your newer ones -- that Shaw cannot and/or will not provide service. At least that would be honest.