I am trying to set up Internet downtime for my kids.  I initially tried to do this at the Shaw Gateway Admin Page (10.0.0.1) but Manage Devices directs me to the Bluecurve Portal (internet.shaw.ca)  The Bluecurve Portal is absolutely fantastic and simple to use but I am having the following problem:

Every device that has ever been connected to the gateway shows up and is accessible in the Shaw Gateway Admin Page.  My phone is there (Galaxy s10) and my daughters phone is there (iPhone 6) however neither one of these phones shows up on the Bluecurve page.  I am baffled as to how this is happening.  

I tried a pin factory reset and tried forgetting and reconnecting the connection to no avail.  I double checked and they are connected to the right network.

Is there something I am missing?  Both of my daughters have the exact same phone and only one shows up in Bluecurve.