We recently switched from the 300 plan to the gig+ plan because our wifi was getting a bit slow, we went from paying 78$ to 130$ a month, since then our wifi has become tremendously worse with speeds of about 0.11Mbs, we all work from home and are unable to now because of the internet. I have spent over 5 hours now with multiple agents now with no help. we tested the speed directly next to the router with no devices attached and got a max of 120 mbps and the agent kept telling me that these were remarkable speeds which is complete bs. they now say we have to wait one week till someone can fix it. this is a whole week we are unable to work. Absolutely terrible service with agents constantly disconnected and trying to convince us that the internet is fine and we should stop complaining. terrible company, do not use shaw if you have any other option