I have had Shaw now for 5 days and I have had close to 20 incidents so far where my internet stops working and the only option is to power cycle the modem.

I have tried many times to call support but each time it is a wait time of 2+ hours.

I am an essential worker in the health care field and when this happens it prevents me doing my job which is to support doctors and nurses. This morning it occurred AGAIN while I was supporting nurses. I was told in my previous call a technician would come out and take a look but it would take 5 DAYS for them to come and take a look.

This kind of customer service is beyond reprehensible, especially during a pandemic. When I previously had Telus I would get through to them a lot quicker, even during busy times, and if there was an incident they would come out to support within a day, two on the high end. What is Shaw going to do to fix these issues and make it so issues like these can be resolved in a reasonable time frame?

Being told that I just need to restart the modem each time to fix it is NOT an acceptable solution!

Edit: I am currently on hold with Shaw. I chose the option for a call back. I was called back after 90 minutes and was told I am next in line. As of typing this, I have been on the hold queue on the call for an additional 1 hour and 12 minutes!