This started on Monday Jan 4th, 2021. We have never had these problems before with Shaw although I have seen them happen numerous times with Telus.

Every few minutes no matter which channel we watch -- EVERY SINGLE HD AND NON-HD CHANNEL -- the sound drops out, the picture freezes and/or breaks up and becomes pixelated, then it goes back to normal. No pattern to it at all, it is all random.

I called Shaw Tech Support on Jan 4th, 2021 and requested a call back, was told I would get one in 35 to 45 minutes. Waited 7 HOURS and did not receive a call back at all, period.

Yesterday, Tuesday Jan 5th, 2021, the problem seemed to resolve itself.

Today, Wednesday Jan. 6th, 2021, the problem is back as of 10:00 AM. WHAT is happening? I have unplugged our box, done all the necessary steps to no avail (I am a certified computer tech). This problem is obviously originating on Shaw's end.