I'll spare you the details of the last 8 support calls and me basically having to demand a tech come out after the 7th one... When I connect using WIFI, my speeds are 100% normal. When I connect plugging directly into the LAN port (yes I am positive I am in the LAN port and not in the VOIP port) SO WIFI is fast like it should be BUT wired connection using the LAN port in the back equals an unusable connection..