After 4:30 PM on January 21st, 2021, we completely stopped receiving e-mail order confirmations/promotions/ product announcements/direct and promotional mailings/order return confirmations from amazon.ca.

Absolutely nothing has changed on our end, we do not see amazon.ca messages in Shaw Web Mail nor do we see them in our Apple Mail client anymore (everything worked perfectly up until January 21, 2021). Now, amazon.ca messages are going into limbo - - gone completely.

We contacted amazon.ca about this today and one of their reps spent a lot of time with us, sent us numerous test messages, we did not receive any of them at all through Shaw. We went through all of our e-mail communication preference settings on amazon.ca and they are all correct. We can see every message that amazon.ca has sent us in our amazon.ca message centre when we are logged into amazon.ca. But we do not receive any of those amazon.ca email messages whatsoever through Shaw anymore.

Of course, we have checked the junk mail folders in both Shaw Web Mail and in our Apple Mail client. No problems there whatsoever. There are no filters set up at all. Nothing that could possibly interfere in the process of receiving amazon.ca messages.

Something has changed at Shaw. It looks to me like either:

1) amazon.ca is on a blacklist

2) a bad patch was applied to the Shaw Mail Server after 4:30 PM on January 21st, 2021

Why is this happening and how do we resolve it? I waited on hold for two hours trying to get through to a live Shaw tech support person today, I used the callback feature and got a callback but ended up waiting on hold for yet another 45 minutes even with a callback, finally hung up in frustration.

I tried using live chat and the first rep "had to leave" in the middle of our discussion! Second rep came on 10 minutes later and didn't have a clue.

Who else out there is having this problem? Is anybody at Shaw willing to help?