I've been having issues with my internet connectivity for the last several months. We have a blue curve modem as well as three of the wifi extenders, known as "PODS". I've been working from home since March of 2020, and at first I was working out of my garage (my work PC needs a hardwired connection for internet), so I was simply plugging into the POD that we had out in our garage. That setup seemed to work perfectly for the better part of 7 months, then I started having random connectivity issues. 

When I first brought it up with SHAW, they told me that the POD was too far away from the router, and there was likely some sort of "interference" causing the issues. This made zero sense to me as the exact setup worked perfect with average speeds of about 100MBPS. Anyways, I decided to move my home office into the house so I can could hard wire directly into the router. You'd think this would fix any sort of "interference" issues, but no, the problems just got worse from there. 

I would randomly lose internet access for 1/2/5/15 minutes at a time on all Wifi connected devices, as well as on my hard wired work PC. I couldn't play online games without getting booted, and my kids couldn't even watch netflix or youtube. Shaw decided my router was the issue, and swapped it out for a brand spanking new blue curve modem. Well, the system was up and running for exactly one hour after the service tech left, and I was already randomly losing connection on both my hard wired PC and Wifi connected devices. 

A second tech was at my house three days ago, and he said there is nothing wrong with any of the equipment, and the location of my router was likely the cause of all of the problems......they suggest installing these things in the middle of a wide open room, on a table, with nothing around it for several meters, which isn't practical at all since most houses arent set up to have a coax jack in the middle of nowhere, they are usually located next to televisions. Plus, how are you supposed to route ethernet cables to a router that's out in the middle of nowhere in your house? It's ridiculous. Anyways, moving the router would have zero impact on my hard wired connection issues, so to me, they are just grasping at straws trying to come up with a solution that doesn't exist. 

I now have a third tech coming out to my house tomorrow, and obviously I have very little faith that anything will actually get fixed. They are going to replace the router AGAIN, and somehow that is magically supposed to fix everything. 

Also, I want to add that today, while on the phone with tech support at SHAW, the tech support agent admitted that SHAW have been having nonstop issues with these modems. They are installing them in customers houses, knowing that they are plagued with the issues I described above, but you'll have to pull teeth to get them to admit it. 

Anyways, I'm probably going to get fired for never being online for work because SHAW internet is total trash, and they have no idea how to fix it. 

Rant over