I have an issue with my gateway hdpvr. every week on thurs I turn on my tv, box is on, and every channel is black no sound.

I need to power cycle it to get picture back.

I chatted with tech support they said it is a known issue and should be fixed soon. that was 6 months ago.

She said it has something to do with the gateway receiving updates on each thurs in the early morning hours.

anything i can do to fix this?