I have been a Shaw customer since 1989 and in the last year and 1/2 I have seen their service decline.  I have had to deal with various problems numerous times.  Because my Main tV box is noisy and makes noise similar to an older hard drive searching and when this happens the picture and sound pixalates and stalls.  I requested a new box but the answer was 'There are none available'.  The technicians have been here and checked everything in the system but the box.  Anyhow enough is enough.  Not complaining just stating the facts.  My contract will be up soon and I guess it is time to move on!!