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Cloud PVR recordings skipping content and then deleting


Cloud PVR recordings skipping content and then skips forward to the end and asks if I want to delete. Chatted with an agent who said there is no problem on our end. This happened in October 2021 and is happening again now. Only on a couple channels though. I mentioned to the agent this happened before in Ocdtober and she/he said 'oh, that's too bad'. That's the answer? 

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