I decided to renew my Shaw plan on Saturday (out of contract for a year or so). Went to a Shaw store and it was a simple enough process. Got my new modem and was told to ship my old modem back to Shaw with the provided shipping label.

Got home, installed the new modem and followed the commissioning process instructions and the modem did not have a working connection. I spent 4hrs talking with 4 different reps without anyone being able to fix this. I was finally able to reach the 5th rep who told me that Shaw is currently having problems with their equipment and cannot complete the provisioning of my modem and that this is why I dont have internet. I asked for a timeline and they were not able to give me one.

Has anyone else had this problem? The last rep indicated he had had over 5 customers calling in with the same issue in just that one shift...