Have had crappy reception on channel 101 Global Tv for well over a month and it has only gotten worse over the last few days . The channel is unwatchable . Spent 2 hours on the phone with Shaw tech support last week doing all the usual resets of boxes etc and no resolution. They said they’d refer me to their operations dept and of course they call back and only leave the general number to call them back. I refuse to waste more time with tech people that are clueless. We told them that we had the same problem with other channels a few months ago and they should be able to see the calls logged in their system . Yet each time we call they claim they’ve never heard of the issue before. Online blogs are filled with similar complaints. 
should I be cancelling my Shaw TV service and ditching cable? No issues with any subscribed services like Netflix, crave etc.

If I could give Shaw support a grade , it would definitely be “F”