Anyone else mad you can't find this(email contact for support or security)? 

Also that they are evasive regarding you going in and actually talking to someone in one of their outlets regarding something?  Such as increase of $10 aprox.  Also the police have their contact info if survivor of violence and yet they want a new item setup which if at your home poses risk as home invasion survivor and survivor of failure of emergency contact at the time.  I'm concerned for safety and they wanted another item around I might be attacked for. 

I'm being hassled by strangers about creation of technological items and such and it affects my provider too.  They had a safety agreement for them under internet creators things and now these panicked people are attacking anyone associated with it on their usual 11 or 6 yr cycle when they get out of prison.

I was accessible to Shaw and other providers when the systems rolled out as were other people working on technology.  It is disappointing they aren't easily accessed.  I do know we discussed support options but your advanced chatbot posing as an agent wasn't a good option when I'm concerned on security issue and just have a simple question on a small increase.  If you don't talk to me by all means talk to the security agents handling my case some of them are military veterans or were Canadian Services Agent.  We survived yet these crazies still bother us for generations.  Also the chatbot seems to ask questions it should know the answer too and ones I shouldn't be asked to repeat.  In past chatbot moments it deliberately avoided asking those questions so I asked if they were behind a proxy then shut the window.