This was my parents (93 & 95 years of age) first day as Shaw customers. They got internet, TV and a phone number that is unusable for 3-5 days. Shaw hooked up the phone switch to do the port, which is 3-5 days away, then promptly turned their phone off. I've been in the "Live Chat" and then on to a live person and I was told the screwup needs to be fixed by the people my parents have just left. 

 Is this the service they can look forward to? Shaw poops the bed, admits it's their fault, then tells me it can't be fixed unless the ex-service providers come by and repair it. That's right, someone else has to come and undo this mess. So my parents need to make sure they have no emergencies for the next week? No calls from the doctor? No calls from any of their support network? Maybe one of you mods can explain why you can't un-screw this after screwing it fully? And how, if they can't be touching the "other guy's" work, how they managed to install this "port switch" without touching the "other guy's" gear? And if, somehow, they can't be touching then how is the "other guy" supposed to fix it, because, you know, no touching.  

 They were warned about this, but they wanted a change so here we are. I guess they can expect more of this as the account ages, maybe someone at Shaw can address this, but on the first day all the ducks get lined up and run neatly over. 

 Someone with a Shaw ID # have anything to add? This is an egregious course of events, how do you leave two people with no phone for nearly a week and just say "sorry, not my problem?" 

Appalling,