We have had ongoing issues with the cloud pvr since we upgraded to Bluecurve about a month ago. The issue is random, but about the same regardless of which program is being recorded. The show seems like it is having some buffering/pixelation, no sound, but the closed captioning seems to be working in real time. Sometimes lightning fast forwarding 5 or 10 minutes into the program then works (but if I rewind the issue comes back). I would understand that this is an issue with that section of the recording then.

Based on my contact with support they directed me to the forums since my issue is "unsupported"

• The issue with the recording is repeatable exactly the same on all the boxes, website and mobile via the app, leading me to think the issue occurred at the time of the recording
• I was advised by support that since it's a cloud recording, it is recorded regardless of the status/connection of my boxes - ie I'm understanding that it's not an upload or connection issue on my end at the time of recording
• I don't think it's an issue with my network as it was replicated via the bluecurve app on cellular data - ie no download issue.
• Gig internet
• Wireless boxes are the XiOnes (some wired via ethernet, some wireless)
• I am unsupported since my modem is in bridge mode (to a TP-Link deco system if that matters)

So I'm really just unsure if the cloud recording is a "bad copy", or got corrupted on the Shaw side, or if everybody that recorded that show on that channel would have the same issue, but it's been frustrating. Not sure if anybody here has encountered this