Hi folks,

It used to be that we could register Shaw Open devices by adding our MAC addresses on the My Shaw Internet page online.  We can't do that any longer and have to join a Shaw Open hot spot and register on device.  Which doesn't seem to work on my Pixel 7.

When I join a Shaw Open hotspot on my Pixel 7, I'm brought to the captive portal as shown in attachment 1.  I Choose "Free Customer Access" and get to the second screen - attachment 2.  I fill in my Shaw online credentials and try to press the blue "Submit device registration" button at the bottom but absolutely nothing happens.  Nothing at all happens, no other page loads.  No error is shown.

Phoning support just says to "forget the network" and try again.  Then sends me a link that brings me to the same page.

If I open it in an incognito window or Firefox Focus (using the same wifisignon.shaw.ca URL) then it says if I'm not using an iPhone (I am not) then to "click here" which takes me to a page that says to join a hotspot and register.  Which is exactly where I started. Hence I'm stuck in a loop and cannot register my device!

Any suggestions?

Thanks all!