Since Thursday my Internet connection in North Vancouver has been dreadful, again. The last time it just seemed to "go away" after a home visit that accomplished nothing and multiple chats with support who did nothing. I would love to be able to play Diablo 4 this weekend, or any online game it's not restricted to them, but that's impossible. The tech on the chat said my signal was fine, speed is fine, nothing they can do. I asked if I could could be put in but they were denied and not allowed to put it in. I have a tech coming on Tuesday, to do what I'm not sure as the modem reads as having no issues. 

I've reset the modem, they reset the modem with no changes. 

If you check the 4th hop, its ping gets as bad as 292ms. This packet loss will go sometimes as high as 50%. This happened suddenly, again, on Thursday of this week. What is a tech going to do about this?