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Is Ignite TV quality really this bad?

dalehuhtala
Grasshopper

I switched from Motorola PVR boxes recently to the new Ignite WiFi boxes (Bluecurve)  and I can't believe how bad the picture quality is! I'm trying to figure out if this is just the way it is (terrible) or if there's something wrong with my setup. I spent hours online with Shaw to try troubleshooting and they don't know - they will send someone out eventually but I'm still trying to figure this out. Are other people seeing this and just living with it? The Motorola boxes were most definitely superior to these boxes. The pixelation around edges of all images is very bad, graphics/text on the screen are terrible - I would estimate the resolution to be lower than 720 at this point. 

I have my Ignite modem in bridge mode so they really hate that - tried going back to router mode and reconnecting the TV boxes directly to their modem but that makes no difference. The network throughput is very good - over 500 Mbps down, 100 up, tested at each TV location. No issues there. I even tried connecting directly with a physical Ethernet cable - no difference. If you sit 15-20 feet away, it's not bad so I'm trying to figure out if most people just aren't very discerning - or if this is not set up right.

Any suggestions? I don't know what else to try - reset everything multiple times and the picture quality hasn't changed at all. The 4K channels look almost as good as my old Motorola box, but still not quite as good. If this is as good as it gets, then I will be cutting cable completely - this is junk.

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