In September I received a text on my iPhone form Shaw informing me that they were switching me to Rogers and I had to use a new number effective immediately.

I called customer service and they told me my current number would be deactivated and i was to swap over to the Rogers SIM card that I had. When I told the rep I did not receive the Rogers SIM, she said that was impossible and my existing SIM was going to be disabled. 

I told her to cancel my account, she said fine and hung up. My phone then died as it was inactivated (The fastest Shaw have ever moved on anything).

A few days later I went into Staples and selected a new provider. The tech in the store said it would take about 10 minutes to port my number over and I would be on my way.

Nope.

When he went to port my number, the porting people said Shaw had locked my number and it could not be ported until they released it. The great Staples guy then spent a full 5 1/2 hours going back and forth with Shaw and Rogers who simply pointed their fingers at each other saying the other party was responsible for locking the number. 

The Shaw people kept saying it was impossible to release the number as it was now owned by Rogers and they had no control. On at least 3 occasions they hung up on the Staples guy when he insisted on talking to a supervisor.

Finally we got a Rogers supervisor who agreed to conference call with a Shaw Supervisor and we listened to a most entertaining bun fight between the two until the Rogers supervisor basically orded the Shaw Supervisor to release the number for porting.

5 1/2 hours.

Sad.