Hello,

Just got a new modem upgrade from Shaw.  My Xbox series X and Playstation 4 can't connect to the internet with a direct connection to the modem.  Wireless works but it doesn't seem to be very stable on the PS4 and the XBSX is stuck on 2G when I would rather it be on 5G.

I noticed on the box that it's a refurb modem.  I'm guessing it's still defective, though all my Apple devices connect to it no problem, it's hard to tell if I'm connected via 2G or 5G.  Even though I've created an account on Shaw for my wife for the internet, we can't log into the app as it says the email address we use doesn't exist as an account.

Lots of issues here, anyone can help?

Thanks in advance!