I previously posted this in Rogers forum but was suggested to post in Shaw forum

In 2023, I visited the Greek Islands and when trying to check my Shaw email and found it locked. This is a very annoying problem and I could not get this resolved until I got back to Canada. This is something that Rogers / Shaw should sort out so it doesn't happen. So, what are the solutions?

1. I didn't know that users should have a non Rogers / Shaw email so they could be contacted in the case email was locked. Maybe a note on both Internet and mobile bills should state "Using a VPN or going abroad? Please let us know".

2. Maybe Rogers should not lock emails or the account. G.mail does not lock email.

Or, if there is a robust password for the email don't lock the emails or account.

Or, maybe users agree with Rogers to not lock their emails or account.

Or, account holder contact Rogers in advance of an overseas visit so that log-in from an abroad IP address is expected. This would save Rogers agents considerable time compared to sorting out locked email and account problems.

Thoughts, Shaw?