Got XB6 installed a month. It may suddenly disconnect from all wired and wireless internal devices. At same time, I still can access the unit thru Ignite HomeConnect app. The app shows fake status that all my devices are connected. I can restart the unit thru the APP and it will take 3 minutes to work again. 

This happens around 2 or 3 time a week. The helpdesk insists my unit has a week signal by checking from her end. My unit is connected to the cable from outside directly. Why does it disconnect internal connections while external access remains? Is it a device problem, connection problem, or even configuration issue?