Greetings, I live in Winnipeg, I have Ultimate TV (though I no longer see the TV plan listed on Shaw's website.) This plan has History Channel included.

These channels are located on channels 421 (History East), 422 (History West), 423(History 2).

Channel 421 History (East) apparently is no longer included in the History Channel package despite the Website clearly stating History Channel is included with this Plan. The customer support rep explained it was a "free preview". Something I feel their website falsely advertises and misleads customers.

I can still subscribe to this channel for an extra $5.00 but my point is the website clearly shows the History Channel included with this TV plan.  No where on the website does it say History Channel East is not included and requires a separate subscription.

Has anyone run into this problem and if so how did you resolve it if at all? The Customer Support rep admitted they couldn't help me as they stated they were a tech rep and said they would direct me to their TV reps, which basically put me in another queue that would frequently disconnect and force me to sign in to the website. After waiting in queue for sometime I logged off figure I'll try again later this evening or tomorrow.