I have had numerous telephone and internet chats with agents with SHAW. The nervous is HORRENDOUS! Earlier this month I telephoned when nervous was down *the cable was off). The agent could not figure out the problem. She suggested a service appointment with a technician TWO weeks. I explained that the account holder is an elderly disabled person and that two weeks without TV or internet was too long to wait. She said nothing could b done about the wait times. I expressed my disgust and shock at the abysmal service and since the chat went on for so long she finally said, Oh we now see that there is a problem with the service. It is not a problem on your end. The cable came back on a while later. The interaction was so bad we contacted Telus to switch over. When Shaw received the disconnection notice the Loyalty department called us. We were not able to take the call at the time. Now, we have tried to reach them by online chat and by telephone about 4 times to no avail. I tried again last night. Almost two hours later still could not get through to Loyalty. I am on an online chat right now and being told to cal the main line. I am 400 and someone in line for a call back. Ridiculous. I am the one spending all my time and energy for this service na Shaw doesn't care. I will probably call Telus back to tell them to go ahead and switch service (the switch is currently on hold as I thought I should do Shaw the courtesy of explaining why we want to switch). It is so painful to deal with SHAW.