Cable TV service ending in select communities (Ignite TV upgrade available)

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On February 15, 2024, the technology used to deliver cable TV in certain communities will reach the end of its service life and the third-party provider of this technology will no longer support it.

We're notifying all impacted customers well in advance of this technology change.

Impacted communities:

• Merritt, BC
• Wawa, ON
• Flin Flon, SK
• Creighton, SK
• Thompson, MB

If you don’t migrate to a compatible television platform by February 15, 2024, your cable TV box will stop working. You won’t be charged for cable television after that date.

To learn more about the benefits and features of upgrading to our best video technology, visit shaw.ca/tv.

To avoid any interruption to your television service, you can upgrade your equipment and switch to Ignite TV by contacting us at 1-877-806-7635.

Internet services will not be impacted by these upcoming technology changes.

Frequently Asked Questions

• I’m happy with my current TV experience. Why is my cable TV service being disconnected?

  The technology used to deliver your cable TV is reaching the end of its service life. The third-party provider that allows us to supply cable TV in your community has decided that it will no longer support and service that platform.

• I also have internet service. Will my internet stop working as well?

  No, there will be no change to your internet service. This change only affects cable TV.

• What should I do with my old cable TV equipment?

  You don’t need to return your old cable TV equipment. We encourage you to recycle it at local electronics stores or landfill sites. Visit our recycling partner EPRA for local recycling guidelines.

• What will change about my TV service if I switch to Ignite TV?

  We’re here to help make your switch to Ignite TV as seamless as possible. You’ll be able to choose from a Self Connect or Technician installation for your new equipment. Instead of cable TV boxes, you’ll have an Ignite Entertainment box for each TV in your home. Ignite TV includes access to hundreds of HD channels, On Demand titles, the ability to download recordings to watch offline, a voice-activated remote, and access to TV on-the-go with the Ignite TV app. Please call us at 1-877-806-7635 to find out more.

• What happens if I don’t make any changes to my television services?

  On February 15, 2024, the cable TV box in your home will stop working. You won’t be charged for cable television after that date.

  To avoid any interruption to your television service, you can upgrade your equipment and switch to Ignite TV by contacting us at 1-877-806-7635.