Service Updates & Outages

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Service Updates & Outages

Ontario

Atikokan, Dryden, Ear Falls, Fort Frances, Kenora, Manitouwadge, Nipigon, Red Lake, Sault Ste. Marie, Schreiber, Sioux Lookout, Terrace Bay, Thunder Bay, Wawa, and nearby communities
Service Announcement

The Shaw Fire Log returns on November 15!

Our favourite Shaw holiday tradition — the Shaw Fire Log — is set to start warming up living rooms across the country once again beginning November 15, 2019, through January 6, 2020. In addition to the exciting return of the Shaw Fire Log, Stingray D... Read more

Service Announcement

Dec 31 | The FYI Channel to cease broadcasting

On December 31st, 2019, the FYI channel will cease broadcasting in Canada. This decision was made by A & E Networks. This channel will be removed from all lineups across the country and will not be replaced at this time. If you are currently subscrib... Read more

Service Announcement

Nov 1 | SBTN rebrands to VGN TV

On November 1st, 2019, SBTN - Saigon Broadcasting Television Network will rebrand to VGN TV - Vietnamese Global Network. Don’t worry, the content will remain the same so you can still enjoy dramas, variety shows, game shows, concerts, and celebrity i... Read more

Service Announcement

Jan 1, 2020 | Rate Adjustment FAQ

Starting January 1, 2020, rates will increase on select residential Internet, TV, and Phone plans. Customers will receive advanced notification of the rate change through their monthly invoice. Customers who have signed up for an Internet or Internet... Read more

Service Announcement

Oct 3 | Click to Add Channels from your BlueSky TV Box

Starting October 3rd, BlueSky TV now lets you order and subscribe to select channels right from your BlueSky TV box! With a self-serve approach to ordering TV channels, you can access the content you want, when you want it--no need to speak to an age... Read more

Service Announcement

Sept 12 | Bell Media CTV Channel Rebrand

As of September 12, Bell Media will be introducing new brand identities for 4 of its specialty networks to bring them under the CTV banner. Welcome the new 4 CTV channels: CTV Comedy Channel - formerly known as Comedy Network CTV Sci-Fi Channel - for... Read more

Service Announcement

Aug 26 | MusiquePlus rebrands to ELLE Fictions

On August 26th, 2019, your favorite French music video channel MusiquePlus will rebrand to the new channel ELLE Fictions. Offering series and movies in French, this new channel will revive your dreams and allow you to relive moments of nostalgia thro... Read more

Service Announcement

Sept 30 | CosmoTV and IFC to cease broadcasting

As of September 30, 2019, Independent Film Channel (IFC) and Cosmopolitan TV (CosmoTV) will cease broadcasting in Canada. This decision was made by Corus Entertainment. These channels will be removed from all lineups across the country and will not b... Read more

Service Announcement

May 4 - June 5 | Gateway User Interface Update

Shaw will be performing an update to all Gateway set-top boxes. The purpose of this update release is to address feedback surrounding the Guide genre colouring from a previous update. This update will take place automatically between May 4, 2019 and ... Read more

Service Announcement

Apr 18 | Paramount Network added to Variety Theme Pack

On April 18th, 2019, Paramount Network (formerly known as Spike) was added to the Variety theme pack. Current and future subscribers to the Variety theme pack will now have access to the Paramount Network.Inspired by over a century of cinematic story... Read more

Service Announcement

May 1 | Corus Apps Decommission

As of May 1, 2019, Corus Entertainment has made the decision to decommission the following apps:History Go YTV Go Treehouse Go Nick Go Disney Channel Disney Junior La chaîne Disney The apps are being removed due to the ongoing digital changes that re... Read more

Service Announcement

Apr 14 | Crave Website and App logins

On April 14, Game of Thrones Season 8 will premiere. A spike in usage is anticipated during the course of the season. This might lead you to encounter some problems logging in on Crave's website and apps. Re-attempting to login should fix it. We are ... Read more

Service Announcement

Nov 1 | The Movie Network (TMN) and CraveTV are now Crave

On November 1, 2018, both The Movie Network and Crave TV are rebranding to Crave, providing our customers with two package options: Crave + Movies + HBO or, Crave Customers subscribed to The Movie Network will have even more HD content to watch with ... Read more

Service Announcement

Aug 1 | Visa Prepaid Card FAQ

Starting August 1, 2018, Visa Prepaid Cards will be offered to customers when they sign up new Internet and/or TV services on a 2-Year ValuePlan.On this pageCustomer emailHow to activate your cardCard challenges?Visa terms and conditionsFrequently as... Read more

Service Announcement

Shaw Hotspot

OverviewShaw is committed to delivering Canadians access to the best network experience possible. We are on a mission to be Canada’s leading connectivity company and are always working to expand our network to meet the growing data needs of our custo... Read more

Service Announcement

Shaw ThinkTank FAQs

Welcome to the Shaw ThinkTank Frequently Asked Questions. With the end goal to better serve our customers, Shaw ThinkTank is a means of better understanding the needs of our customers.Shaw ThinkTank Frequently Asked QuestionsReview our FAQs to learn ... Read more

Service Announcement

We're Making Changes To Our Web Applications

As of March 6, 2017, Webspace, Photo Share, Video Mail, and members.shaw.ca have been retired. We understand that the information and assets stored on your accounts are important to you. You will continue to have access to the contents of your accoun... Read more