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Service Updates & Outages
Ontario
Atikokan, Dryden, Ear Falls, Fort Frances, Kenora, Manitouwadge, Nipigon, Red Lake, Sault Ste. Marie, Schreiber, Sioux Lookout, Terrace Bay, Thunder Bay, Wawa, and nearby communities
Shaw Network Security update: McAfee products being discontinued
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<P>We constantly evaluate our products and services to ensure the best possible experience for our customers. This sometimes results in discontinuing older products and services. As part of this, we will be removing McAfee Multi-Access from our Advanced Network Security add-on as of June 20, 2024. McAfee Multi Access products (e.g., McAfee Total Protection, McAfee Mobile Security) will no longer be active on your device(s) after this date. McAfee Internet Security will also no longer be active.</P>
<P>Advanced Security, formerly part of a subscription to Shaw Network Security, is now included at no extra cost with all our Ignite Internet plans.</P>
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<H2 id="toc-hId--1328690719">I subscribe to Shaw Network Security. Can I continue to use it?</H2>
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<LI>Your subscription to Shaw Network Security will automatically end and you’ll no longer be charged for this add-on. You may notice a credit on your bill for the amount before the add-on disappears completely.</LI>
<LI>If you’re an Ignite Internet customer, you’ll continue to have access to Advanced Security protection in the Ignite HomeConnect app at no additional charge.</LI>
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<H2 id="toc-hId--441187038">How do I get access to Advanced Security in the Ignite HomeConnect app? </H2>
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<LI>We now include Advanced Security at no extra cost with all Ignite Internet subscriptions. Visit <A href="https://www.shaw.ca/internet/plans" target="_blank" rel="noopener nofollow noreferrer">Shaw.ca</A> to learn more about our Internet plans.</LI>
<LI>If you’re an Ignite Internet subscriber, you can <A href="https://support.shaw.ca/t5/internet-articles/about-bluecurve-advanced-security/ta-p/18188" target="_self">enable Advanced Security</A>.</LI>
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<H2 id="toc-hId-446316643">How do I ensure my computer is protected if I don’t have McAfee antivirus through Shaw?</H2>
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<LI>If you have a PC with Windows 10 or later, your operating system will have Microsoft Defender Antivirus built in.</LI>
<LI>If you’re using Windows 7, you can install <A href="https://www.microsoft.com/en-ca/download/details.aspx?id=5201" target="_blank" rel="noopener nofollow noreferrer">Microsoft Security Essentials</A> for free directly from Microsoft.</LI>
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<H2 id="toc-hId-1333820324">How do I uninstall McAfee software from my computer or mobile device?</H2>
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<LI><A href="https://support.shaw.ca/t5/internet-articles/how-to-uninstall-mcafee-internet-security/ta-p/6621" target="_self">How to uninstall McAfee Internet Security</A>.</LI>
<LI><A href="https://support.shaw.ca/t5/internet-articles/how-to-uninstall-mcafee-multi-access-apps/ta-p/18705" target="_self">How to uninstall McAfee Multi Access apps</A>.</LI>
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<H2 id="toc-hId--2073643291">How do I get support with other McAfee subscriptions or products?</H2>
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<LI>Please visit <A href="https://www.mcafee.com/support/" target="_blank" rel="noopener nofollow noreferrer">McAfee’s support page</A> for assistance.</LI>
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<H2 id="toc-hId--1186139610">Related readings</H2>
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<LI><A href="https://support.shaw.ca/t5/internet-articles/about-bluecurve-advanced-security/ta-p/18188" target="_blank">About: Advanced Security</A></LI>
<LI><A href="https://support.shaw.ca/t5/internet-articles/how-to-uninstall-mcafee-internet-security/ta-p/6621" target="_blank">How To: Uninstall McAfee Internet Security</A></LI>
<LI><A href="https://support.shaw.ca/t5/internet-articles/how-to-uninstall-mcafee-multi-access-apps/ta-p/18705" target="_blank">How To: Uninstall McAfee Multi Access apps</A></LI>
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Cable TV service ending in Assiniboia and Manitouwadge
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<P>We’re no longer able to provide cable TV services in the following communities as of February 15, 2024:</P>
<UL>
<LI>Assiniboia, SK</LI>
<LI>Manitouwadge, ON</LI>
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<P> </P>
<P>The technology used to deliver cable TV in these areas is reaching the end of its service life and the third-party provider of this technology will no longer support it. Cable TV will stop working in these communities on February 15, 2024.</P>
<P> </P>
<P><STRONG>If you received an “Urgent Action Required” message on your invoice:</STRONG></P>
<UL>
<LI>The cable TV box in your home will stop working on Feb 15, 2024. You won’t be charged for cable television after that date.</LI>
<LI>To avoid any interruption to your television service, you can sign up for Shaw Direct Satellite TV before Feb 15, 2024.
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<LI>Shaw Direct satellite TV has hundreds of HD channels, access to on-demand shows by connecting your TV box to the internet, and even TV on-the-go through the Ignite TV app. As a thank you for being a loyal customer, you’re eligible for current customer offers when you contact one of our Shaw Direct agents today at 1-877-806-7637.</LI>
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<H2 id="content-section-0" id="toc-hId--1328724172">Frequently Asked Questions</H2>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false"> I’m happy with my current TV experience. Why is my cable TV service being disconnected? </BUTTON>
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<P>The technology used to deliver your cable TV is reaching the end of its service life. The third-party provider that allows us to supply cable TV in your community has decided that it will no longer support and service that platform.</P>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">I also have internet service. Will my internet stop working as well?</BUTTON>
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<P>No, there will be no change to your internet service. This change only affects cable TV.</P>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What should I do with my old cable TV equipment?</BUTTON>
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<P>You don’t need to return your old cable TV equipment. We encourage you to recycle it at local electronics stores or landfill sites.</P>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What will change about my TV service if I switch to Shaw Direct satellite TV?</BUTTON>
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<P>There are some differences in Shaw Direct’s TV plans and channel lineups, but we’ll help you navigate the switch. Shaw Direct has a huge selection of HD channels, premium sports channels and flexible options to make sure you get the channels you know and love. Instead of cable TV boxes, you’ll have a satellite receiver for each TV in your home. Please call Shaw Direct at 1-877-806-7637 to find out more.</P>
<P>If you have internet services with us, you'll get two separate bills: a bill for your internet services, and a bill from Shaw Direct for your satellite TV services.</P>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What happens if I don’t make any changes to my television services?</BUTTON>
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<P>On February 15, 2024, the cable TV box in your home will stop working. You won’t be charged for cable television after that date.</P>
<P>To avoid any interruption to your television service, contact a Shaw Direct agent 1-877-806-7637 to sign up for Shaw Direct Satellite TV before February 15, 2024.</P>
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<P>Effective August 31, 2023, we are transitioning select Home Phone customers to a new platform. We know you rely on connectivity more than ever and we want to ensure continuity of your services during this transition. You should have received a bill notification, email, or direct mail letter from Shaw about this transition. Please call us at 1-877-648-5056 from 9:00 AM – 7:30 PM MST Monday to Friday to help us transition your Home Phone services.</P>
<P>As a thank you for being a loyal customer, you are also eligible for exclusive offers such as faster Internet speeds, hardware upgrades, and new TV channel lineups on our latest equipment.</P>
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Cable TV service ending in select communities (Rogers Xfinity TV upgrade available)
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<P>On February 15, 2024, the technology used to deliver cable TV in certain communities will reach the end of its service life and the third-party provider of this technology will no longer support it.</P>
<P>We're notifying all impacted customers well in advance of this technology change.</P>
<P>Impacted communities:</P>
<UL>
<LI>Merritt, BC</LI>
<LI>Wawa, ON</LI>
<LI>Flin Flon, SK</LI>
<LI>Creighton, SK</LI>
<LI>Thompson, MB</LI>
<LI>Stonewall, MB</LI>
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<P>If you don’t migrate to a compatible television platform by February 15, 2024, your cable TV box will stop working. You won’t be charged for cable television after that date.</P>
<P>To learn more about the benefits and features of upgrading to our best video technology, visit <A href="https://www.shaw.ca/tv" target="_blank" rel="noopener nofollow noreferrer">shaw.ca/tv</A>.</P>
<P>To avoid any interruption to your television service, you can upgrade your equipment and switch to Rogers Xfinity TV by contacting us at <STRONG>1-888-342-2835</STRONG>.</P>
<P>Internet services will not be impacted by these upcoming technology changes.</P>
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<H2 id="content-section-0" id="toc-hId--1329436454">Frequently Asked Questions</H2>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false"> I’m happy with my current TV experience. Why is my cable TV service being disconnected? </BUTTON>
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<P>The technology used to deliver your cable TV is reaching the end of its service life. The third-party provider that allows us to supply cable TV in your community has decided that it will no longer support and service that platform.</P>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">I also have internet service. Will my internet stop working as well?</BUTTON>
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<P>No, there will be no change to your internet service. This change only affects cable TV.</P>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What should I do with my old cable TV equipment?</BUTTON>
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<P>You don’t need to return your old cable TV equipment. We encourage you to recycle it at local electronics stores or landfill sites. Visit our recycling partner <A href="https://epra.ca/" target="_blank" rel="noopener nofollow noreferrer">EPRA</A> for local recycling guidelines.</P>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What will change about my TV service if I switch to Rogers Xfinity TV?</BUTTON>
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<P>We’re here to help make your switch to Rogers XfinityTV as seamless as possible. You’ll be able to choose from a Self Connect or Technician installation for your new equipment. Instead of cable TV boxes, you’ll have an Rogers Xfinity Entertainment box for each TV in your home. Rogers Xfinity TV includes access to hundreds of HD channels, On Demand titles, the ability to download recordings to watch offline, a voice-activated remote, and access to TV on-the-go with the Rogers Xfinity TV app. Please call us at <STRONG>1-888-342-2835</STRONG> to find out more.</P>
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<LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What happens if I don’t make any changes to my television services?</BUTTON>
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<P>On February 15, 2024, the cable TV box in your home will stop working. You won’t be charged for cable television after that date.</P>
<P>To avoid any interruption to your television service, you can upgrade your equipment and switch to Rogers Xfinity TV by contacting us at <STRONG>1-888-342-2835</STRONG>.</P>
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