Service Updates & Outages

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Service Updates & Outages

BC Interior

100 Mile House, Armstrong, Castlegar, Chilliwack, Coldstream, Cranbrook, Creston, Dawson Creek, Elkford, Enderby, Fernie, Fort St. John, Fruitvale, Grand Forks, Harrison Hot Springs, Hope, Invermere, Kamloops, Kelowna, Lumby, Montrose, Nelson, Peachland, Penticton, Prince George, Quesnel, Rossland, Salmon Arm, Spallumcheen, Sparwood, Summerland, Taylor, Trail, Vernon, Warfield, Williams Lake, and nearby communities
Service Announcement

Nov 27 | Emergency Alert System Test

On November 27, 2019, a test of the national public alert system known as Alert Ready will occur. For Shaw video customers on Shaw Direct, or Shaw Cable set-top boxes, the test alert message will be delivered in English and French and is expected to ... Read more

Service Announcement

Nov 19 | CN Rail Strike

On November 19 2019, about 3,200 CN Rail conductors, train-persons, and yard workers went on strike after negotiations on a new contract with the railway were unsuccessful. Shaw relies on CN Rail to transport paper invoices from our distribution cent... Read more

Nov 16 - Dec 11 | Gateway User Interface Update

Shaw will be performing an update to all Gateway set-top boxes. The purpose of this update release is to address feedback on the contrast colouring of the various Menus and the Guide, as well as introduces some new functionality. This update will tak... Read more

Maintenance Alert

Nov 20 - Nelson & Trail | Shaw on Demand Interruption

Affected Area: Nelson, Trail Affected Services: Shaw on Demand Reference Number: CHG0224345 Date: Nov 20, 2019 Start: 01:00 MT End: 07:00 MT Summary: Some customers may experience an interruption of the affected Shaw services between 1:00 am and 7:00... Read more

Maintenance Alert

Nov 20 - Castlegar | Television Interruption

Affected Area: Castlegar Affected Services: Digital TV, VOD, Gateway, BlueSky TV Reference Number: CHG0224345 Date: Nov 20, 2019 Start: 01:00 MT End: 07:00 MT Summary: Some customers may experience an interruption of the affected Shaw services betwee... Read more

Service Announcement

The Shaw Fire Log returns on November 15!

Our favourite Shaw holiday tradition — the Shaw Fire Log — is set to start warming up living rooms across the country once again beginning November 15, 2019, through January 6, 2020. In addition to the exciting return of the Shaw Fire Log, Stingray D... Read more

Service Announcement

Dec 31 | The FYI Channel to cease broadcasting

On December 31st, 2019, the FYI channel will cease broadcasting in Canada. This decision was made by A & E Networks. This channel will be removed from all lineups across the country and will not be replaced at this time. If you are currently subscrib... Read more

Service Announcement

Nov 1 | SBTN rebrands to VGN TV

On November 1st, 2019, SBTN - Saigon Broadcasting Television Network will rebrand to VGN TV - Vietnamese Global Network. Don’t worry, the content will remain the same so you can still enjoy dramas, variety shows, game shows, concerts, and celebrity i... Read more

Service Announcement

Jan 1, 2020 | Rate Adjustment FAQ

Starting January 1, 2020, rates will increase on select residential Internet, TV, and Phone plans. Customers will receive advanced notification of the rate change through their monthly invoice. Customers who have signed up for an Internet or Internet... Read more

Service Announcement

Oct 3 | Click to Add Channels from your BlueSky TV Box

Starting October 3rd, BlueSky TV now lets you order and subscribe to select channels right from your BlueSky TV box! With a self-serve approach to ordering TV channels, you can access the content you want, when you want it--no need to speak to an age... Read more

Service Announcement

Sept 12 | Bell Media CTV Channel Rebrand

As of September 12, Bell Media will be introducing new brand identities for 4 of its specialty networks to bring them under the CTV banner. Welcome the new 4 CTV channels: CTV Comedy Channel - formerly known as Comedy Network CTV Sci-Fi Channel - for... Read more

Service Announcement

Aug 26 | MusiquePlus rebrands to ELLE Fictions

On August 26th, 2019, your favorite French music video channel MusiquePlus will rebrand to the new channel ELLE Fictions. Offering series and movies in French, this new channel will revive your dreams and allow you to relive moments of nostalgia thro... Read more