Error message
On-screen message:
"Would you like to use your remote to control your TV? Your remote isn’t set up for control of power, volume, or input. Press Set Up Now to control your TV or audio device. XRE-09015."
Cause
This error may occur when the Rogers Xfinity TV remote setup was not fully completed.
Troubleshooting tips
To troubleshoot this error:
- Manually pair the remote.
- On your remote, press and hold the Setup button.
- Release the setup button when the LED at the top of the remote change from red to green.
- Press and release the Shaw button.
- Follow the on-screen instructions to re-pair your remote.
- If the error still occurs, speak with a support representative.