Shaw Support: TV Troubleshooting

NFL Sunday Ticket returns for the 2020/2021 season

Shaw is pleased to offer NFL Sunday Ticket for the 2020/2021 football season. Catch up to 14 out-of-market games every Sunday in high definition, NFL Sunday Ticket gives you access to every punt, pass, and touchdown that takes place outside of your l... Read more

NFL Sunday Ticket availability

NFL Sunday Ticket will be available in specific areas and on specific hardware. Catch up to 14 out-of-market games every Sunday with NFL Sunday Ticket™. You can find additional information about NFL Sunday Ticket™ here. Required hardware In order to ... Read more

How to: Order channels with My Shaw

Otherwise known as 'Click to Add', My Shaw now lets you order and subscribe to select channels right from our My Shaw website and My Shaw app. Just sign into your account, find the channel you want to subscribe to and get ready to view it in 10 minut... Read more

Why you cannot see American commercials during Super Bowl LIV

For the first time since 2017, the Super Bowl broadcast will feature entirely Canadian Super Bowl commercials. This comes from a Supreme Court of Canada ruling in late December of 2019 which aims to protect the rights of Canadian broadcasters and kee... Read more

What channel is the Shaw Fire Log on?

Feeling a bit chilly and need something to warm up? You got it! Available November 20 to January 8, the Shaw Fire Log can be found on the following channels. Solution For BlueCurve TV customers, tune to channel 199 (HD) For non-BlueCurve TV customers... Read more

How To: Refresh your TV channels using My Shaw

Missing a channel you're subscribed to, or one that's available for free preview? Once per day, you can use My Shaw to refresh your TV channels and fix those issues. Refresh channels on the My Shaw website To refresh your TV channels using the My Sha... Read more

How To: Order channels from BlueCurve TV

Otherwise known as 'Click to Add', BlueCurve TV now lets you order and subscribe to select channels right from your BlueCurve TV Player. Just find the channel or On Demand content you want, select Subscribe, and you'll be watching in no time! Availab... Read more

Premier League is available exclusively on DAZN

DAZN has the exclusive broadcast rights for all 380 Premier League games for each of the three upcoming seasons. Shaw will not be able to provide any content from Premier League. Click here to learn about Premier League on DAZN.Click here for more in... Read more

How to troubleshoot error XRE-00002 on BlueCurve TV

If you're receiving error XRE-00002 on BlueCurve TV, this is likely caused by an account issue. Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running. For additional tips for troubleshooting common BlueCurv... Read more

Quick Answer: How to reboot my BlueCurve TV Player

If you are having issues accessing channels or your Guide in BlueCurve TV and need to restart your BlueCurve TV cable box: Solution Ensure that all cables to the BlueCurve TV Digital Box are tightly secured. Press and hold the Power button located on... Read more

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