Shaw Support: TV Troubleshooting

How To: Refresh your TV channels with My Shaw

Using My Shaw, you can refresh your TV channels with the tap of a button. This can fix issues like missing a channel you're subscribed to, or one that's on free preview. Refreshing your channels with My Shaw can be done once a day. Refresh your TV ch... Read more

How To: Order channels from BlueCurve TV

Otherwise known as 'Click to Add', BlueCurve TV now lets you order and subscribe to select channels right from your BlueCurve TV Player. Just find the channel or On Demand content you want, select Subscribe, and you'll be watching in no time! Availab... Read more

Premier League is available exclusively on DAZN

DAZN has the exclusive broadcast rights for all 380 Premier League games for each of the three upcoming seasons. Shaw will not be able to provide any content from Premier League. Click here to learn about Premier League on DAZN.Click here for more in... Read more

How to troubleshoot error XRE-00002 on BlueCurve TV

If you're receiving error XRE-00002 on BlueCurve TV, this is likely caused by an account issue. Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running. For additional tips for troubleshooting common BlueCurv... Read more

HD Network Upgrades 2019

We are currently in the process of completing network upgrades in a number of remote Shaw Cable regions (regions listed by province below). These regions will be directly impacted by upgrades taking place with our Satellite delivered services (Shaw D... Read more

How do I reboot my BlueCurve TV cable box?

You are having issues accessing channels or your Guide in BlueCurve TV and need to restart your BlueCurve TV cable box. Ensure that all cables to the BlueCurve TV Digital Box are tightly secured. Press and hold the Power button located on the front o... Read more

How to troubleshoot no signal issues on your TV

Your TV is not working and you are not able to access any channels or the Guide. You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on. Use your Shaw Remo... Read more

How to check if a channel is in your TV package

You are trying to tune into a channel but are getting a subscription required message when attempting to tune into the channel. The cause is a result of this channel is not part of your current TV package or was previously part of a free preview. You... Read more

How do I change the input on my TV?

You are experiencing issues with your TV and are unable to see the guide. You feel that this could be a result of recently watching Netflix, or a Blu-Ray or DVD on the TV and the Input had been changed.) Find your TV remote control (this may or may n... Read more

How to fix a "blank" screen on your TV

You are experiencing issues with your TV and are unable to see the guide after previously watching a DVD or playing on a video game console such as PS4 or Xbox. Power on your TV and your Digital Box. Find the remote control that came with your TV and... Read more

TV Articles