Learn how to fix common issues with Netflix on BlueCurve TV by using these basic troubleshooting tips. This article will provide insight into some basic troubleshooting tips including how to resolve the following issues:

                      

Cannot see Netflix on BlueCurve TV Player (XG1v3)

If you can't see Netflix content on BlueCurve TV, or the Netflix app is missing from your BlueCurve TV menu, follow the steps below to restore the app.

  1. Reboot your BlueCurve TV Player (XG1v3).
  2. Confirm that the Netflix app is available in the BlueCurve TV menu:
    1. Press the Shaw button on your BlueCurve TV remote.
    2. Select Apps.
    3. The Netflix app will now be visible under the Entertainment section.

      Netflix app in BlueCurve TV

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Netflix App on BlueCurve TV is Frozen or Unresponsive

If the Netflix app on BlueCurve TV is frozen or unresponsive, follow these steps to reset it.

  1. From the BlueCurve TV interface, press the A key on your BlueCurve TV remote control.
  2. Scroll to the right and select Reset Netflix.

    Reset Netflix option in BlueCurve TV

  3. Select Reset Netflix on the next prompt to confirm.

    Reset Netflix highlighted

  4. An All set confirmation message will appear. Select Restart Netflix to open the Netflix app.

    Reset Netflix in BlueCurve All Set message

  5. If this does not resolve the issue, please Reboot your BlueCurve TV Player.

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