Re: All (4) of my TVs will frequently (~3 times/we...

raymcfetridge · ‎2019-03-06

Dsd

shaw-tamara · ‎2019-03-06

Hi

We're sorry to hear you're having troubles with this. We can suggest some basic troubleshooting steps that might help but we'll need a bit more information. Do you know which cable boxes you have? Is it the Gateway or BlueSky TV? When the boxes freeze, do they all freeze at the same time?

All (4) of my TVs will frequently (~3 times/week) “freeze” the picture while the audio continues. This only resolves when I unplug and re-plug the Shaw cable box. This box was installed by a Shaw technician mid-January

TV Boxes & Remotes

Re: All (4) of my TVs will frequently (~3 times/week) “freeze” the picture while the audio continues. This only resolves when I unplug and re-plug the Shaw cable box. This box was installed by a Shaw technician mid-January