This past September, Shaw replaced our 1st generation Gateway TV box as it was unable to accept code updates. We chose to replace it with a 2nd generation Arris as we could continue to use our Shaw Extender (reformatted of course) for recordings.
In the last month or so we have experienced the box freezing between 9 and 9:30 p.m. on more than two occasions, but less than a half dozen if I recall correctly.
Twice I have had chat sessions with Shaw for them to ping the box. The other occasions, as recently as last night, I powered down the cable box and internet modem to reboot and restart the service.
I can't believe that this brand new box has a fault, but I am curious as to the code that Shaw is sending or whether their bandwidth isn't sufficient to handle a mass push of updates to all cable boxes.