Arris Gateway Cable Box Freezing

nanuuk
Grasshopper

This past September, Shaw replaced our 1st generation Gateway TV box as it was unable to accept code updates. We chose to replace it with a 2nd generation Arris as we could continue to use our Shaw Extender (reformatted of course) for recordings.

In the last month or so we have experienced the box freezing between 9 and 9:30 p.m. on more than two occasions, but less than a half dozen if I recall correctly.

Twice I have had chat sessions with Shaw for them to ping the box. The other occasions, as recently as last night, I powered down the cable box and internet modem to reboot and restart the service.

I can't believe that this brand new box has a fault, but I am curious as to the code that Shaw is sending or whether their bandwidth isn't sufficient to handle a mass push of updates to all cable boxes.

Has any one else had similar experiences?

 

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Shaw only has refurb Gateways now, so you wouldn’t have r...

rstra
Grand Master

Shaw only has refurb Gateways now, so you wouldn’t have received a brand new box. It is likely that the replacement is faulty. 

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