audio /video out of sync , new shaw ignite tv boxes

[fluffy1969]

Anybody noticing this issue ?     Its VERY annoying.   split second off, but visible enough to piss you off.   

[rstra]

@fluffy1969  Does your tv have an audio sync adjustment?

[fluffy1969]

no.    why would that matter.      It has never had this problem until now with this garbage wifi tv 

[robbs23]

So it's obvious that multiple customers are experiencing audio sync issues, yet Shaw err... Rogers isn't doing anything to even acknowledge it, let alone fix it.  Time to switch to Telus maybe?  

[mdk]

@robbs23 -- Time to switch to Telus 

Just remember that cancelling your current two-year Value Plan, with "X" months remaining, will incur a fee, namely $20/month, times "X" months.  Ouch!

In the past years, Telus salespersons at my front door have offered "Telus credit", matching the "$20-times-X" amount, should I switch from Shaw to Telus, thus offsetting Shaw's penalty.  I do not know if this offer is still available.

[SC34]

Seriously considering switching. My system was fine with the Gateway, due to the local hard drive. Now it is unwatchable, especially the recorded content, which is how we watch 90%of our tv. I’m dumping this crap outfit.

[kwarner2001]

So where is Shaw Roger’s on this fix?

[g-idk]

@kwarner2001 , Hi, have you tried moving your tv box and/or your internet modem around to different spots?   The reason I say this is the problem you are talking about is usually caused by wi-fi interference. I personally have not experienced this issue with my ignite system and my neighbour has the same system with no problems.  So I don't know what Rogers/Shaw is supposed to fix cause it works great here.  So try different locations for the boxes and see what happens,  if all else fails chat or phone into Rogers/Shaw and get them to remotely check the boxes to make sure everything is working correctly.   

[rstra]

@kwarner2001 Does your tv have audio or lip sync option?

[helrick11]

I switched to telus not happy with their service. Going back to rogers satellite is very costly. Fee for leaving the cable service, Can't get installer for more than a month. Have to leave Telus by 19th this month. Hope to reinstall sat. dish myself. If not wait for technician to intall. Wish me luck.