Bad Recordings

[wem1950]

I get bad audio and the screen seems to jump ahead. It is only on recordings which is what we normally watch. We have the Gateway system. Getting frustrated especially 

[rstra]

Did you try power cycling the gateway and portals?

[Alan_Humm]

What does that mean? I have unplugged everything numberous times to reset everything. Doesn't work.

[mdk]

@wem1950 -- how old is your Gateway? It is possible that the disk-drive inside of it is "dying" -- failing to correctly record, and/or failing to read from the disk-drive.  Contact Shaw, and get them to replace it, at no cost to you.