Blue Curve Remote volume & power not working

Khour22
Grasshopper

Remote was working fine.   A week ago the power & volume stopped working.   Picked up a new Remote from Shaw.   The new Remote is doing the same.  Power & volume not working.  Help!   I hate having to use 2 remotes. 

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Hello     After un-pairing and pairing the remote again (...

shaw-don
Moderator
Moderator

Hello @Khour22 

 

After un-pairing and pairing the remote again (directions here https://bit.ly/3qZ4ZoT) I would recommend getting in touch with support and they can check it out further. 

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Lol.  I was on with support for an hour yesterday.  All t...

Khour22
Grasshopper
  • Lol.  I was on with support for an hour yesterday.  All they could think to do was send me another remote.  
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-- as  wrote, "pairing" is the solution.  The Shaw remote...

mdk
Grand Master

@Khour22 -- as @shaw-don wrote, "pairing" is the solution. 

The Shaw remote accepts most of the button-pushes, and sends to the Shaw box to take an action, such as channel up/down, FF/Rewind/Pause, et cetera.

The exceptions are power on/off, mute, volume up/down -- after "pairing", it is those button-pushes that send the correct signals to the TV.

Your "next" remote will need to be "paired".

 

 

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