I'm also having the audio cutout problem. It cuts out for a second followed by slight pixilation.
Anyway, I laughed when I read about deme's problem of Shaw ripping him off. Happened to me twice. A few years back I cancelled Shaw and went to Telus. When I close the account they charged me for an unreturned box. I recalled a couple year before that I was having issues and a tech came and swapped a box out. I am sure that this missing device was the one the tech took, it was still on my account. After a lot of bitching to Shaw they eventually removed the charge. PITA.
Then recently I switched back to Shaw from Telus after a door to door guy came with an offer I couldn't refuse. Long story but the short of it is somehow I ended up with two accounts! I called Shaw to close one of the accounts and they said I again owed for equipment I did not have. The one account had the proper equipment. The phantom account had some other modem that I did not have. Again after a sh*t ton of bitching to Shaw and being escalated to managers (it was at least 3 different calls and many wasted hours), they finally removed the charge and close the account. I questioned why no red flags were raised on their end when two accounts were setup for one person at one address. Like shouldn't they say, "hmm, maybe there is a mistake here!"
Shaw are a bunch of thief's and try to rip people off plain and simple. Telus' customer service was way better, I never had any issues dealing with Telus, even when I closed the account. Shaw is always a PITA.
