Jump to solution

-- he said that it is steaming from the cable system I'l...

mdk
Legendary Grand Master

@dfaminoff78 -- he said that it is steaming from the cable system

I'll bet that all the hot-under-the-collar Shaw customers on your street are also steaming angry.   🙂

> under the road 

Finally, it's good to hear that problem is:

  1. identified
  2. not your cable-modem
  3. not your coaxial cable connected to your BlueCurve
  4. not the cables inside your walls
  5. not a bad coaxial-splitter inside Shaw's "demarcation box"
  6. not a frayed/kinked coaxial-cable from that box to the nearest telephone pole
  7. not a fallen tree that has downed some lines
  8. not freezing rain/snow that has accumulated on the wires
  9. soon to be remediated

A "refreshing" change -- like a good, steamy, shower.  🙂

 

0 Kudos
Reply
Loading...
Jump to solution

Hello, I am one of the customers that is experiencing int...

stephbuset
Grasshopper

Hello, I am one of the customers that is experiencing intermittent audio break up for a few seconds in addition to pixilating video. I know that your phone v/m also has this problem indicated and that you are working on it. I would like you to know that it is happening several time a minute for a few seconds. Missing important info like political debates etc. What I would like to suggest is that SHAW also update your customers to this problem on line and give us updates. This is more that a little glitch it is very distracting and difficult to follow anything: news, politics, comedy anything!!!!

0 Kudos
Reply
Loading...
Jump to solution

Hahaha..stupid autocorrect, that makes stemming mad.

dfaminoff78
Grasshopper

Hahaha..stupid autocorrect, that makes stemming mad.

0 Kudos
Reply
Loading...
Jump to solution

-- it's all about having weak signal-strength coming into...

mdk
Legendary Grand Master

@stephbuset -- it's all about having weak signal-strength coming into to your BlueCurve.

I think that the problem is not a "generic" problem with Shaw's infrastructure, and thus nothing for Shaw to tell to its customers.

Instead, there are things to check:

  1. your BlueCurve (not the easiest, quickest, thing to ask Shaw for a replacement, and install it)
  2. your coaxial cable connected to your BlueCurve (tightly connected? try a different one?)
  3. a coaxial-splitter (wall-outlet -> splitter -> BlueCurve, and splitter -> cable-modem or Shaw Phone box). Experiment by bypassing it, or try a different splitter
  4. the cables inside your walls (really difficult to diagnose)
  5. a bad coaxial-splitter inside Shaw's "demarcation box" on the outside of your home (only Shaw can unlock the box, to replace the splitter)
  6. bad connectors on each end of every coaxial-cable (Shaw can cut-off the existing connectors, and add new connectors)
  7. a frayed/kinked coaxial-cable from the Shaw box to the nearest telephone pole
  8. a fallen tree that has downed some lines, or a tree-branch now leaning on some lines

Because this is a peer-to-peer discussion (and gripe) forum, not a direct path to Shaw Support, I recommend that you contact Shaw (currently, online chat has priority over telephone), and get them to trouble-shoot.

 

0 Kudos
Reply
Loading...
Jump to solution

here is a link with information on the BlueCurve issues,...

rstra
Grand Master

@stephbusethere is a link with information on the BlueCurve issues, hopefully they get it sorted out soon  

https://support.shaw.ca/t5/service-updates-outages/oct-22-national-wireless-bluecurve-tv-outage-fix-...

Reply
Loading...
Jump to solution

Support ticket just mentions "wireless" bluecurve" I hop...

Unimpressed
Grasshopper

Support ticket just mentions "wireless bluecurve" 

I hope they look at the whole system because I have all the same issues and everything is cabled with an older version.

Reply
Loading...
Jump to solution

Same here, some of my higher channels are glitching, so I...

rstra
Grand Master

@Unimpressed Same here, some of my higher channels are glitching, so I think it is affecting all BlueCurve equipment.

Reply
Loading...
Jump to solution

This is 100% a generic issue with Shaw as multiple custom...

Hesscham
Grasshopper

It is getting SO BAD now. I can't even watch my recordings as the audio is cutting out every minute. 

0 Kudos
Reply
Loading...
Jump to solution

Be careful when you return equipment.  I returned a modem...

deme
Grasshopper

Be careful when you return equipment.  I returned a modem when I “upgraded” to Blue Curve.  I didn’t get any kind of receipt - they said I didn’t need one.  Then they charged me $50 and said I didn’t return the modem.  When I called they said they reversed the charge.  They lied.  

0 Kudos
Reply
Loading...
Jump to solution

-- did you return the modem in person, or did you pack it...

mdk
Legendary Grand Master

@deme -- did you return the modem in person, or did you pack it into a box, and put a Shaw-supplied shipping-label on it, and take it to Canada Post, to exchange the box for a Canada Post tracking-number?

 

 

 

0 Kudos
Reply
Loading...