-- he said that it is steaming from the cable system I'l...

[mdk]

@dfaminoff78 -- he said that it is steaming from the cable system

I'll bet that all the hot-under-the-collar Shaw customers on your street are also steaming angry.   🙂

> under the road 

Finally, it's good to hear that problem is:

1. identified
2. not your cable-modem
3. not your coaxial cable connected to your BlueCurve
4. not the cables inside your walls
5. not a bad coaxial-splitter inside Shaw's "demarcation box"
6. not a frayed/kinked coaxial-cable from that box to the nearest telephone pole
7. not a fallen tree that has downed some lines
8. not freezing rain/snow that has accumulated on the wires
9. soon to be remediated

A "refreshing" change -- like a good, steamy, shower.  🙂

[stephbuset]

Hello, I am one of the customers that is experiencing intermittent audio break up for a few seconds in addition to pixilating video. I know that your phone v/m also has this problem indicated and that you are working on it. I would like you to know that it is happening several time a minute for a few seconds. Missing important info like political debates etc. What I would like to suggest is that SHAW also update your customers to this problem on line and give us updates. This is more that a little glitch it is very distracting and difficult to follow anything: news, politics, comedy anything!!!!

[dfaminoff78]

Hahaha..stupid autocorrect, that makes stemming mad.

[mdk]

@stephbuset -- it's all about having weak signal-strength coming into to your BlueCurve.

I think that the problem is not a "generic" problem with Shaw's infrastructure, and thus nothing for Shaw to tell to its customers.

Instead, there are things to check:

1. your BlueCurve (not the easiest, quickest, thing to ask Shaw for a replacement, and install it)
2. your coaxial cable connected to your BlueCurve (tightly connected? try a different one?)
3. a coaxial-splitter (wall-outlet -> splitter -> BlueCurve, and splitter -> cable-modem or Shaw Phone box). Experiment by bypassing it, or try a different splitter
4. the cables inside your walls (really difficult to diagnose)
5. a bad coaxial-splitter inside Shaw's "demarcation box" on the outside of your home (only Shaw can unlock the box, to replace the splitter)
6. bad connectors on each end of every coaxial-cable (Shaw can cut-off the existing connectors, and add new connectors)
7. a frayed/kinked coaxial-cable from the Shaw box to the nearest telephone pole
8. a fallen tree that has downed some lines, or a tree-branch now leaning on some lines

Because this is a peer-to-peer discussion (and gripe) forum, not a direct path to Shaw Support, I recommend that you contact Shaw (currently, online chat has priority over telephone), and get them to trouble-shoot.

[rstra]

@stephbusethere is a link with information on the BlueCurve issues, hopefully they get it sorted out soon  

https://support.shaw.ca/t5/service-updates-outages/oct-22-national-wireless-bluecurve-tv-outage-fix-...

[Unimpressed]

Support ticket just mentions "wireless bluecurve" 

I hope they look at the whole system because I have all the same issues and everything is cabled with an older version.

[rstra]

@Unimpressed Same here, some of my higher channels are glitching, so I think it is affecting all BlueCurve equipment.

[Hesscham]

It is getting SO BAD now. I can't even watch my recordings as the audio is cutting out every minute. 

[deme]

Be careful when you return equipment.  I returned a modem when I “upgraded” to Blue Curve.  I didn’t get any kind of receipt - they said I didn’t need one.  Then they charged me $50 and said I didn’t return the modem.  When I called they said they reversed the charge.  They lied.  

[mdk]

@deme -- did you return the modem in person, or did you pack it into a box, and put a Shaw-supplied shipping-label on it, and take it to Canada Post, to exchange the box for a Canada Post tracking-number?