@dfaminoff78 -- he said that it is steaming from the cable system
I'll bet that all the hot-under-the-collar Shaw customers on your street are also steaming angry. 🙂
> under the road
Finally, it's good to hear that problem is:
A "refreshing" change -- like a good, steamy, shower. 🙂
Hello, I am one of the customers that is experiencing intermittent audio break up for a few seconds in addition to pixilating video. I know that your phone v/m also has this problem indicated and that you are working on it. I would like you to know that it is happening several time a minute for a few seconds. Missing important info like political debates etc. What I would like to suggest is that SHAW also update your customers to this problem on line and give us updates. This is more that a little glitch it is very distracting and difficult to follow anything: news, politics, comedy anything!!!!
@stephbuset -- it's all about having weak signal-strength coming into to your BlueCurve.
I think that the problem is not a "generic" problem with Shaw's infrastructure, and thus nothing for Shaw to tell to its customers.
Instead, there are things to check:
Because this is a peer-to-peer discussion (and gripe) forum, not a direct path to Shaw Support, I recommend that you contact Shaw (currently, online chat has priority over telephone), and get them to trouble-shoot.
@stephbusethere is a link with information on the BlueCurve issues, hopefully they get it sorted out soon
Support ticket just mentions "wireless bluecurve"
I hope they look at the whole system because I have all the same issues and everything is cabled with an older version.
Be careful when you return equipment. I returned a modem when I “upgraded” to Blue Curve. I didn’t get any kind of receipt - they said I didn’t need one. Then they charged me $50 and said I didn’t return the modem. When I called they said they reversed the charge. They lied.
@deme -- did you return the modem in person, or did you pack it into a box, and put a Shaw-supplied shipping-label on it, and take it to Canada Post, to exchange the box for a Canada Post tracking-number?