This has happened to us as well...At least 7 or 8 times.....

mrjoyce
Grasshopper

This has happened to us as well...At least 7 or 8 times....tired of paying for extra channels to tape shows only to have them delete before I can watch them with nothing on demand so I can’t even watch that way.  And they don’t care at all...it’s a known issue and here have some movie credits that I don’t want....

i don’t feel like spending 90 minutes on hold so I try messenger.  I’m lucky if I get a reply within 24 hours. These guys make Rogers mobile customer service look good.  Time to cancel service.  

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It has happened to me repeatedly.  I was aggressive with...

Unhappyonceagai
Grasshopper

It has happened to me repeatedly.  I was aggressive with Shaw and they changed the equipment out for Bluecurve and gave me a great deal on my service.  I still have the same problems.  I intend to either get Shaw to give me TV service for free until this is a non issue or get out of my contract and switch providers.  Unfortunately I am waiting to make contact with them to make this demand.   Client or Loyalty retention is who to talk to, but getting them to call you back is a multiple day proposition.  

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This happens to me as well, I thought it was because I wa...

Lenora1
Grasshopper

This happens to me as well, I thought it was because I was setting something incorrectly. But shows that just started this fall - most I'm watching as they come out, but time doesn't all for all of that, so some I had been banking, and now I've lost the first 3 shows of this season of at least 2 shows. SO frustrating!! Why am I bothering to pay for cable to have this happen? I don't want to replace my box, from what I've read of the comments that doesn't fix the problem, and since Shaw says they can never transfer what's on there, I'd lose what I have recorded now. Really annoying!!!

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Just an update.   All programs just deleted again.  I giv...

Unhappyonceagai
Grasshopper

Just an update.   All programs just deleted again.  I give up on shaw.

 

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Same here, recordings keep getting deleted.  I have had t...

Skeardy
Grasshopper

Same here, recordings keep getting deleted. 

I have had this problem since May or June.

The main box has been replaced with the newer version. 

Even tried putting the main box on a timer to power off and on every night. No change. 

Shaw needs to step up and offer their customers restitution for services not being provided, or be prepared for mass contract cancellations, after all, they are not providing services agreed to in that contract. 


 

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All mine disappeared all at once and they're all under a...

Keehan
Grasshopper

All mine disappeared all at once and they're all under a month old just happened now January 2nd 2020 there on the screen in 2 hours later when I went to watch a show they were all wiped out

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All mine disappeared at once 3 hours ago January 3rd 2020...

Keehan
Grasshopper

All mine disappeared at once 3 hours ago January 3rd 2020 they're all under 2 months old

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I have had this occur a few times, first with Gateway a f...

rickatk
Master

@bdebroni wrote:

Let's start with the setup in my household. We have 2 BlueSky TV boxes, each with a 500 Mb drive, giving us a total of 1 Gb of recording space. We have had this setup for close to 2 years now, and have never experienced any problems except for an occasional recording not being able to play back (bad sectors on a hard drive???).

 

My wife and I left on a short vacation. When we left, it was showing that we had used around 62% of the available recording space. When we got back 6 days later, I was looking through my recordings and noticed that it was saying that we had only used 50% of the available space. I checked with everyone in the household, and no one had deleted anything. Looking through the recordings, a number of recordings were (seemingly) randomly deleted. Some of the recordings that were deleted were old recordings. However, some that were not deleted were definitely older than some that were. All of the recordings have the default save option of keeping it until space is needed, but we should not have run out of space given the amount of free space that we had and what was scheduled to be recorded. None of the deleted recordings were available under Recently Deleted. Since we have returned, everything appears to be working as expected.

 

Has anyone else ever had this happen to them? I have some theories as to what may have happened, but I cannot confirm these theories because the BlueSky system does a wonderful job of hiding details from the user. Is there any way for the end user to perform some diagnostics to see any logs that the system may have generated or to see if either hard drive is having problems? I would really like to avoid a repeat of this as we lost some recordings that cannot be obtained via the On Demand system.


I have had this occur a few times, first with Gateway a few years back. I went on holidays and came home to an empty PVR -twice!. Lost everything including the schedule of records so I had to reconfigure the PVR to start recording again. Additionally I have lost recordings because a box was defective and once after installing Crave TV. Needless to say my opinion of PVR technology has not been very high.

At any rate Shaw has recently introduced Cloud PVR which is a huge step forward. I find it comforting to know I don’t have to worry about recorded shows any longer, at least locally. I am a big fan of cloud based tech. I don’t store anything locally anymore (except one secondary data backup on a local drive). I am very pleased Shaw has gone in this direction especially considering my experiences with local PVR storage.

In my household we now are running wireless Xi6 boxes with all the trimmings and cloud PVR. Definitely a step forward.

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Obviously this problem has not been fixed.  I just lost 3...

Nathan82
Grasshopper
  • Obviously this problem has not been fixed.  I just lost 30% of my shows overnight.  Some of them were shows from this season and are not available on demand.  
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No Problem has not been fixed which is pretty ridiculous....

CAC1
Grasshopper

No Problem has not been fixed which is pretty ridiculous. My recordings are completely wiped out once or twice a month. It just happend again today. And the icing on the cake is they want me to call in and wait on hold each time so I can provide data to help them solve this problem.  It has something to do with the software they purchased from comcast.... But seriously, still no fix after almost 2 years. Pretty pathetic. The thing that erks me is they are still signing people up for this service. Making consumers sign a 2 year contract for a service they know is not working. I was locked into a contract while Shaw knew this was an on going issue... 

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