Can't get FreeRange TV to work on my iphone

cherylc
Grasshopper

I have the app installed and am signed in, but the screen is blank or I will get a message 'We didn't find a match'.

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Re: Can't get FreeRange TV to work on my iphone

Moderator
Moderator

Hey cherylc,

Thank you for reaching out! Are you noticing the same issue when you try to access the web version of FreeRange TV? If you are, I will recommend reaching out to our technical support members to help investigate and fix that issue.

Cheers,

Tony | Community Mod.

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Re: Can't get FreeRange TV to work on my iphone

cherylc
Grasshopper

I tried the web version and it's not working either.  I was hoping this was something easy as I really don't like waiting around for support.  Shaw has some good options, like chat and call-back, but it still takes over an hour of waiting around before you can reach someone. 

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Re: Can't get FreeRange TV to work on my iphone

Moderator
Moderator

 looks like it may be an account related issue. We do have contact options such as Twitter and Facebook as well for your convenience. I appreciate your patience in reaching out.

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Re: Can't get FreeRange TV to work on my iphone

cherylc
Grasshopper

I'm not on Twitter, but I'll try Facebook.

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