Can’t view my channels or internet usage

CoffeeLover909
Grasshopper

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Why does this happen...I can’t manage my channel subscription I can view or add channels with this app plus there is no option to view my internet usage....it happen before with my Samsung phone & now with my new iPhone....:plus my Shaw online site as well....does anyone else have the same issue?....Shaw customer service doesn’t seem to have a clear answer....they just say they will forward my concern to the technical team 

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-- do you get the same result when logging-in to the My S...

mdk
Legendary Grand Master

@CoffeeLover909 -- do you get the same result when logging-in to the My Shaw portal from a desktop or laptop computer?

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Yes...still the same issue as with My Shaw app

CoffeeLover909
Grasshopper

Yes...still the same issue as with My Shaw app

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In a nutshell...my Shaw ID acts & shows like I have a Sha...

CoffeeLover909
Grasshopper

In a nutshell...my Shaw ID acts & shows like I have no tv & internet with my account even though I do have tv & internet. (I switched from IPhone to android & still shows the same on my account whether through the My Shaw app or my account using a web browser)

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- in a nutshell ... This is a user-to-user discussion for...

mdk
Legendary Grand Master

@CoffeeLover909 - in a nutshell ...

This is a user-to-user discussion forum, not a path to Shaw Support.

I recommend that you contact Shaw (currently, online chat is given priority over telephone) and get them to trouble-shoot.

 

 

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