Can’t view my channels or internet usage

[acarnold909]

Why does this happen...I can’t manage my channel subscription I can view or add channels with this app plus there is no option to view my internet usage....it happen before with my Samsung phone & now with my new iPhone....:plus my Shaw online site as well....does anyone else have the same issue?....Shaw customer service doesn’t seem to have a clear answer....they just say they will forward my concern to the technical team 

[mdk]

@acarnold909 -- do you get the same result when logging-in to the My Shaw portal from a desktop or laptop computer?

[acarnold909]

Yes...still the same issue as with My Shaw app

[acarnold909]

In a nutshell...my Shaw ID acts & shows like I have no tv & internet with my account even though I do have tv & internet. (I switched from IPhone to android & still shows the same on my account whether through the My Shaw app or my account using a web browser)

[mdk]

@acarnold909 - in a nutshell ...

This is a user-to-user discussion forum, not a path to Shaw Support.

I recommend that you contact Shaw (currently, online chat is given priority over telephone) and get them to trouble-shoot.